CONTACT INFORMATION
At PureCozy, we’re a team of pet lovers and rug designers who know how important it is for your furry friend to feel safe and cozy at home. That’s why every message matters — we’re here to help your home feel just right
Hangzhou Yiji Trading Co., Ltd. Room 314, 3rd Floor, Building A08, No. 9 Jiusheng Road, Jiubao Street, Shangcheng District, Hangzhou City, Zhejiang Province, 310019, China
+86 18172792361
support@purecozyhome.com
FAQs
We start processing your order right away to ensure fast delivery, but if you contact us within 2 hours of placing your order, we’ll do our best to make changes.
Delivery usually takes 3–5 business days within the U.S.
We offer 30-day hassle-free returns. For full details, please refer to our Return Policy.
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Shop Pay.
Yes! Our rugs are machine washable!
Our rugs are spill- and stain-resistant, crafted from OEKO-TEX® certified safe materials. The low-pile design prevents snagging on claws, while the soft surface keeps every step cozy and comfortable.
Nope! But creating an account lets you track your orders, earn points, and save your rug favorites.