We want you to be happy with your rug! If you're not fully satisfied, we gladly accept returns and exchanges under the following conditions:

Return Window

You have 30 days from the date your rug is delivered to request a return or exchange.

Return Shipping

• If the return is due to customer reasons (e.g., change of mind, wrong size or color selected), the customer is responsible for return shipping costs.
• If the return is due to a product issue (e.g., damage, defect, wrong item received), we will cover the return shipping.
  

Return Eligibility

To receive a full refund:

• Item must be unused, clean, and in sellable condition
• Preferably returned in the original packaging
• Proof of purchase is required

Furniture Returns

To ensure every customer receives furniture in brand-new condition, additional return guidelines apply to furniture items.

• Unopened furniture may be returned within our standard return window.
  
• Opened but unassembled furniture may be eligible for return if all original packaging, hardware, manuals, and components are included and the item remains in resalable condition.
  
• Furniture that has been assembled, partially assembled, modified, or shows signs of use may not be eligible for return unless it arrived damaged, defective, or with missing parts.
  
• We recommend inspecting all parts and confirming the color, size, and style before beginning assembly. Once assembly has started, the item may no longer qualify for a return.
  
• If your furniture arrives damaged, defective, or missing hardware, please contact our Customer Support team within 48 hours of delivery. We'll gladly provide replacement parts, a replacement item, or another appropriate solution.