Help Center

All the answers you need, in one cozy place.

Explore the categories below to get your answers faster.

Orders & Shipping

Track orders, delivery time, shipping updates.

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Returns & Exchanges

30-day easy returns and how to start them.

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Payments & Discounts

Payment methods, coupons, and billing issues.

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Rug Care

Cleaning tips, machine washing, and maintenance.

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Product Info

Materials, safety, how it works, and what’s included.

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Your Account

Log in help, order history, and profile settings.

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Find Your Perfect Fit

From colors to sizes to styles — we make choosing the right rug easy for every pet-loving home.
How to choose rug size

Not Sure What Size You Need?

From cozy corners to open floors — we’ll help you choose the rug size that works best for your space.

Ask Our Experts
How to choose rug color

Worried About Color Matching?

Choosing a rug color doesn’t have to be stressful — we’ll help you match tones and textures with ease.

Let’s Help You Choose
How to choose rug style

Not Sure What Style Fits Your Space?

Modern, vintage, cozy, bold — we’ll help you pick a rug that fits your space and your lifestyle.

Get Design Advice

Still Need Help?

Email Us

support@purecozyhome.com

We'll get back to you within 24 hours.

Customer Service Hotline

+ (86) 181 7279 2361

Live Chat

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