We totally get that things happen! If your order hasn’t been shipped yet, we’ll do our best to make changes. Just email us as soon as you can at support@purecozyhome.com.

Once your order ships, you’ll get an email with tracking info. You can also log in to your account anytime to check progress.

No worries! Reach out to us right away. If it hasn’t shipped yet, we’ll help you switch things up.

Once an order is placed, we can’t add new items to it — but feel free to place another order and we’ll ship everything as quickly as possible.

Oh no! We’re here to help. Please contact us with your order number and we’ll look into it ASAP.

We currently ship across the U.S. We’re working on bringing coziness to more places soon! Check our Shipping Policy.

Most orders ship within 3 business days. Delivery usually takes 3–5 business days within the U.S. Check our Shipping Policy.

Shipping is totally free on all U.S. orders — no minimum, no fuss.

We’re so sorry to hear that. Contact us at support@purecozyhome.com and we’ll make it right.