Returns & Exchanges
What’s your return policy?
We offer 30-day hassle-free returns. Your rug must be in unused condition and in original packaging. Check our Return Policy.
Do you offer free returns?
Returns are not free at this time, but we’re happy to guide you through the process and keep it easy. Check our Return Policy.
Can I exchange my rug for a different size or color?
Absolutely! Just let us know what you need and we’ll help with the swap. Email us support@purecozyhome.com.
When will I get my refund?
Once we receive your return and inspect it, we’ll process your refund within 3–5 business days.
My rug arrived damaged. What should I do?
So sorry to hear that! Please send us a photo and your order number so we can help fix the issue quickly.