If you're returning an item due to a product issue, we’ll cover all return costs. If it’s a matter of personal preference, the return shipping fee will be your responsibility. For full details, please see our Return Policy.

Absolutely! Just let us know what you need and we’ll help with the swap. Email us support@purecozyhome.com.

Once we receive your return and inspect it, we’ll process your refund within 7 days.

So sorry to hear that! Please send us a photo and your order number so we can help fix the issue quickly.