Your Account
Do I need an account to order?
Nope! But creating an account lets you track your orders, earn points, and save your rug favorites.
How do I create an account?
It’s easy! Just click the account icon at the top of our site and follow the sign-up steps. You’ll be part of the PureCozy family in no time.
I forgot my password — what should I do?
No problem! Click “Forgot Password” on the login page and we’ll send you a reset link right away.
Can I update my shipping address or email?
Absolutely. Just log in to your account and make the changes under your profile. Need help? We’re always here.
How do I check my order history?
Once you’re logged in, head to your account dashboard to see past orders, track packages, or reorder your favorites.
Is my account info secure?
Yes — we take your privacy and security seriously. Your personal info and payment data are always encrypted and protected.